Industry
Automation for property managers.
For property managers, automation handles maintenance requests, after-hours emergency calls and routine tenant questions, then routes real problems to the right vendor or on-call staff. Kaffee Werks builds these systems so a burst pipe at midnight gets a response and a question about trash day doesn't take up anyone's time.
The problem
Where the hours go.
After-hours emergencies
Leaks, lockouts and no-heat calls arrive at the worst times, and every one needs a fast, documented response.
Requests without details
Maintenance requests arrive by text, email and voicemail, missing the unit number, the photos and the access info.
The same questions
Rent due dates, parking rules, trash day, how to submit a request. Over and over.
Example
A leak reported at midnight.
A tenant calls about water coming through the ceiling. The AI agent collects the unit, the location of the leak and whether it's active, and tells them where the shut-off valve is.
Your on-call maintenance contact is paged, the upstairs unit is flagged, and a work order is opened with the full details for the morning.
- 00:00Tenant call answered
- 00:50Unit, issue and severity captured
- 00:52On-call maintenance paged
- 00:55Work order opened with details
- 08:00Manager sees the overnight report
What we build for property managers
Tenants get answers, managers get their evenings back.
24/7 tenant line
Answers calls, handles routine questions and triages emergencies. AI phone agents
Maintenance intake
Every request captured with unit, details and photos, then routed to the right vendor. Lead capture & dispatch
Leak and temperature sensors
Catch water leaks and heating failures in vacant units before they get expensive. Smart building & IoT
FAQ
Common questions.
Can it connect to our property management software?
If your software offers an API or integrations, yes. Otherwise requests can be delivered by email or into a shared tracker your team already uses.
How does it decide what's an emergency?
Using rules you define, such as active water leaks, no heat, lockouts or safety issues. Anything unclear goes to a person.
Can tenants text instead of calling?
Yes. Calls, texts and web forms can all feed the same intake system.
Services
The building blocks
AI phone agents
An AI receptionist that answers every call, books, transfers and takes messages, day or night.
Learn moreLead capture & dispatch
Every call, text and web form becomes a tracked lead, and the right tech hears about it right away.
Learn moreWorkflow automation
Connect the tools you already pay for so information moves on its own.
Learn moreSmart building & IoT
Lights, climate, sensors and access tied into your workflows.
Learn moreRunning a property management company? Let's talk.
A free 30-minute consult. Bring your busiest day and we'll show you what could run on its own.