Industry
Automation for HVAC, plumbing and electrical contractors.
For HVAC, plumbing and electrical contractors, automation means every service call gets answered, emergencies reach the on-call tech in minutes, and routine requests become organized leads, without the owner's cell phone acting as the dispatch desk. Kaffee Werks builds these systems for small crews, and we use them in our own trades work.
The problem
Where small shops lose jobs.
Calls you can't answer
You're in a crawlspace or on a roof when the phone rings. The caller hangs up and calls the next company.
After-hours chaos
Emergency calls go to voicemail or to whoever's phone happens to be on, with no record of who handled what.
Leads in five places
Texts, voicemails, web forms and sticky notes. Some never get a call back.
Example
A no-heat call at 2 AM.
A homeowner calls at 2:14 AM: the furnace quit and it's eight degrees outside. The AI agent answers, gets the address and details, and recognizes a no-heat emergency under your rules.
The on-call tech gets a text with everything needed to roll. The customer gets a confirmation text. The office gets a written summary before anyone's had coffee.
- 00:00Call answered on the first ring
- 00:41Lead created with address and problem
- 00:43On-call tech paged by text
- 00:58Customer gets a confirmation text
- 07:30Office sees the overnight summary
What we build for contractors
Built for service calls.
AI answering, 24/7
Answers every call, books routine visits and captures the details your techs need. AI phone agents
Emergency dispatch
Your rules decide what's urgent and who gets paged, with escalation if nobody responds. Lead capture & dispatch
Follow-ups on autopilot
Maintenance reminders, estimate follow-ups and review requests sent on schedule. Workflow automation
FAQ
Common questions.
Do you build websites for contractors too?
Yes. We build fast, phone-friendly sites for plumbing, HVAC, electrical and other trades, with tap-to-call, your service area and real photos of your work. It starts with a free review of your current site. See website design.
Can an AI answering service handle HVAC emergency calls?
Yes. It collects the address and problem, applies your rules for what counts as an emergency, and pages the on-call tech immediately. Anything it isn't sure about is treated as urgent.
Is it cheaper than a traditional answering service?
Often, especially at higher call volumes, and it does more than take messages: it books, triages and dispatches. We'll compare it against what you pay now during the free consult.
Does it work with ServiceTitan, Housecall Pro or Jobber?
We can connect to field-service tools that offer an API or integrations, or start with something simpler like a shared spreadsheet if you don't use one.
Services
The building blocks
Website design & redesign
Fast, mobile-first websites for local shops and trades: tap-to-call, clear services, real photos.
Learn moreAI phone agents
An AI receptionist that answers every call, books, transfers and takes messages, day or night.
Learn moreLead capture & dispatch
Every call, text and web form becomes a tracked lead, and the right tech hears about it right away.
Learn moreWorkflow automation
Connect the tools you already pay for so information moves on its own.
Learn moreSmart building & IoT
Lights, climate, sensors and access tied into your workflows.
Learn moreRunning a service business? Let's talk.
A free 30-minute consult. Bring your busiest day and we'll show you what could run on its own.