Industry
Automation for auto repair shops.
For independent auto repair shops, automation answers calls while everyone's in the bays, books appointments, sends customers status updates and brings them back with service reminders. Kaffee Werks builds these systems so your techs stay on cars instead of on the phone.
The problem
The phone rings while your hands are full.
Missed calls from the bay
Nobody can answer with a wrench in hand, and callers shopping for a quote move on quickly.
"Is my car ready?"
Status calls interrupt work all day, even though the answer is usually in your system.
One-time customers
Customers who'd come back never hear from you again until something breaks.
Example
A Tuesday with a full shop.
Every bay is full and the phone won't stop. The AI agent books two oil changes, gives a caller your hours and directions, and takes a detailed message about a noise that needs a diagnosis.
When a repair is done, the customer gets a text that their car is ready. Six months later, they get a reminder that it's time for service.
- 09:05Call answered, appointment booked
- 10:20Hours and directions answered
- 11:45Diagnosis request summarized for the service writer
- 15:30"Your car is ready" text sent
- +6 moService reminder goes out
What we build for auto shops
Keep the bays full and the phone quiet.
Call answering and booking
Answers every call, books appointments and handles routine questions. AI phone agents
Status updates
Customers get texts when their car is checked in, waiting on approval or ready. Workflow automation
Service reminders
Automatic reminders and review requests that bring customers back. Workflow automation
FAQ
Common questions.
Do you build websites for shops?
Yes. We build sites for auto, motorcycle and towing businesses with tap-to-call, your hours, the work you do and the makes you work on, and real photos of your shop. It starts with a free review of your current site. See website design.
Can the AI quote repair prices?
It can share prices you publish, like oil changes or inspections. Anything that needs a diagnosis becomes a detailed message for your service writer.
Does it work with our shop management software?
If your software offers integrations or an API, we can connect to it. Otherwise status updates can be triggered from a simple board your team already uses.
Services
The building blocks
Website design & redesign
Fast, mobile-first websites for local shops and trades: tap-to-call, clear services, real photos.
Learn moreAI phone agents
An AI receptionist that answers every call, books, transfers and takes messages, day or night.
Learn moreLead capture & dispatch
Every call, text and web form becomes a tracked lead, and the right tech hears about it right away.
Learn moreWorkflow automation
Connect the tools you already pay for so information moves on its own.
Learn moreSmart building & IoT
Lights, climate, sensors and access tied into your workflows.
Learn moreRunning a shop? Let's talk.
A free 30-minute consult. Bring your busiest day and we'll show you what could run on its own.